Returns & Exchanges
At The Games Room Company, we want you to be completely satisfied with your luxury leisure equipment. If your item isn't the perfect fit for your home, our streamlined return process ensures a professional and seamless experience.
Notify Our Team
Contact our customer service department within 14 days of delivery to initiate your return request and receive a Return Authorization number.
Prepare Your Item
Ensure the product is in its original condition and packaging; for large items like pinball machines or pool tables, please keep all protective crating intact.
Arrange Collection
Our specialist logistics team will schedule a convenient time to collect your item, ensuring it is handled with the same care used during installation.
Quality Inspection & Refund
Once our technicians verify the item's condition at our warehouse, we will process your full refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing