Frequently Asked Questions
Everything you need to know about bringing luxury entertainment home.
What are your standard delivery and installation lead times?
For in-stock items, we typically deliver within 7-14 business days. For custom-built tables or restored vintage pieces, lead times can range from 4 to 12 weeks depending on the level of craftsmanship required.
Do you provide professional assembly for pool tables and arcade machines?
Yes, we offer a white-glove delivery and installation service. Our expert technicians will assemble, level, and test your equipment to ensure it is perfectly ready for play.
Are your vintage pinball and jukebox machines under warranty?
Absolutely. All our restored vintage items come with a comprehensive 12-month warranty covering parts and labor, giving you peace of mind with your investment.
Can I customize the finish of my gaming table to match my interior design?
Many of our bespoke products offer customization options, including wood finishes, cloth colors, and hardware styles. Please contact our design team to discuss your specific requirements.
What is your return policy for large furniture items?
Non-customized items can be returned within 14 days of delivery, provided they are in original condition. Please note that bespoke or custom-made orders are non-refundable once production has commenced.
Do you offer international shipping for luxury games room equipment?
Yes, we ship worldwide. We use specialized freight partners experienced in handling high-value, heavy items to ensure your purchase arrives safely regardless of your location.